Customer Service Manager Vacancy: Hannaford
Hannaford Supermarkets is seeking a Customer Service Manager to manage retail operations and provide exceptional customer service, making this a great Job Hannaford opportunity for those interested in a Career Opportunity in retail management. As a Customer Service Manager, you will be responsible for ensuring customer satisfaction and leading a team to achieve sales goals.
This role is an excellent chance to join a company that values customer excellence and is committed to providing a great shopping experience. With 49 Customer Service Manager positions available, this is a great time to explore a new Career Opportunity at Hannaford and take on a challenging Job Hannaford as a Customer Service Manager.
Key Takeaways
- Hannaford Supermarkets has 49 Customer Service Manager positions available
- The annual salary range for this role is between $49,400 and $67,496
- The Customer Service Manager will be responsible for leading a team and providing exceptional customer service
- This is a full-time Job Hannaford opportunity in the retail industry
- A minimum age requirement of 18 years and a college degree or equivalent are preferred for this Career Opportunity
- Continuous accreditation as a Certified Food Safety Manager is required for this role
- Hannaford Supermarkets offers equal opportunity employment and a competitive salary range of $18.95/hr – $27.25/hr for the Customer Service Manager position
About Hannaford Supermarkets
Hannaford Supermarkets has a rich Company History that dates back to 1883, when it started as a fresh produce vendor in Portland, Maine. Over the years, the company has grown into a major supermarket chain, operating more than 180 stores and employing approximately 26,000 associates. With a strong commitment to customer excellence, Hannaford Supermarkets has established itself as a leader in Retail Leadership, providing exceptional customer service and supporting local communities.
Some key highlights of Hannaford Supermarkets’ achievements include:
- Donating over 25 million pounds of food for hunger relief across the Northeast
- Launching the My Hannaford Rewards program, offering 2% rewards on all store-brand purchases
- Eliminating food waste at 53 of its stores
- Achieving a perfect score of 100% on the Human Rights Campaign’s Corporate Equality Index for 12 consecutive years
Hannaford Supermarkets’ dedication to Company History and Retail Leadership has enabled the company to build a strong reputation and maintain its position as a leading supermarket chain in the United States. With its commitment to customer excellence and community support, Hannaford Supermarkets continues to thrive and expand its operations, making it an ideal place to work and shop.
| Category | Description |
|---|---|
| Number of Stores | Over 180 |
| Number of Associates | Approximately 26,000 |
| Community Support | Donated over 25 million pounds of food for hunger relief |
Essential Job Hannaford Responsibilities
The Customer Service Manager will be responsible for managing retail operations, providing exceptional customer service, and leading a team of associates. Key Job Responsibilities include handling cash transactions, managing customer online orders, and maintaining a high level of customer satisfaction.
Some of the key responsibilities of a Customer Service Manager at Hannaford include:
- Managing retail operations to ensure efficient and effective customer service
- Providing exceptional customer service to resolve customer complaints and concerns
- Leading a team of associates to achieve sales and customer service goals
- Maintaining a high level of product knowledge to effectively answer customer questions and make recommendations
- Ensuring compliance with company policies and procedures, including those related to customer service, sales, and inventory management
In addition to these responsibilities, the Customer Service Manager will also be required to lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion, and push or pull weights of up to 75 pounds on occasion. The ability to gather up to five shopping carts and push them to designated areas is also required.
| Job Responsibility | Description |
|---|---|
| Customer Service | Provide exceptional customer service to resolve customer complaints and concerns |
| Retail Operations | Manage retail operations to ensure efficient and effective customer service |
| Team Leadership | Lead a team of associates to achieve sales and customer service goals |
Overall, the Customer Service Manager plays a critical role in ensuring that customers have a positive shopping experience at Hannaford. By providing exceptional customer service, managing retail operations, and leading a team of associates, the Customer Service Manager helps to drive sales and customer satisfaction, while also maintaining a high level of product knowledge and ensuring compliance with company policies and procedures.
Team Leadership and Management Duties
As a Customer Service Manager at Hannaford, team leadership is crucial in ensuring the success of the store. The role involves developing and training staff, managing performance, and optimizing schedules to achieve exceptional customer service. Effective management duties are essential in maintaining a productive and efficient team.
The Customer Service Manager will be responsible for staff development, which includes providing training and guidance to employees to enhance their skills and knowledge. This will enable them to deliver excellent customer service and contribute to the overall success of the store. By focusing on team leadership and management duties, the Customer Service Manager can create a positive and supportive work environment that fosters growth and development.
Key Responsibilities
- Develop and train staff to enhance their skills and knowledge
- Manage performance and provide feedback to employees
- Optimize schedules to ensure efficient operations
- Foster a positive and supportive work environment
By emphasizing staff development and team leadership, the Customer Service Manager can create a high-performing team that delivers exceptional customer service and contributes to the success of the store. Effective management duties are essential in achieving this goal, and the Customer Service Manager must be able to balance multiple responsibilities while maintaining a focus on team leadership and staff development.
| Responsibility | Description |
|---|---|
| Staff Development | Provide training and guidance to employees |
| Performance Management | Manage performance and provide feedback to employees |
| Schedule Optimization | Optimize schedules to ensure efficient operations |
Required Qualifications and Experience
To be considered for the Customer Service Manager position, candidates must possess certain qualifications and experience. A high school diploma or equivalent is required, as well as excellent interpersonal and communication skills. Previous experience in a retail management role is also necessary, demonstrating the ability to supervise and manage a team.
The ideal candidate will have a strong background in customer service, with a proven track record of providing excellent service and resolving customer complaints. The following are some of the key qualifications and experience required for the position:
- High school diploma or equivalent
- Excellent interpersonal and communication skills
- Previous experience in a retail management role
- Ability to supervise and manage a team
- Strong background in customer service
In terms of specific requirements, the Customer Service Manager must be able to lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion. They must also be able to stand 100% of the time, with occasional short distances of walking, and frequent reaching and grasping at waist level.
| Requirement | Description |
|---|---|
| Age | Must be at least 18 years old |
| Accreditation | Must achieve Certified Food Safety Manager within the first 90 days of employment |
| Physical Requirements | Able to bend, lift, and stand for long periods |
By meeting these qualifications and experience requirements, candidates can demonstrate their ability to excel as a Customer Service Manager and provide excellent service to customers.
Benefits and Career Growth Opportunities
Hannaford Supermarkets offers a wide range of benefits and career growth opportunities to its employees, making it an attractive place to work. The company provides a comprehensive benefits package, including medical coverage, savings on prescription drugs, and various leave types. Additionally, employees can take advantage of educational benefits, such as scholarships and tuition reimbursement programs, to further their professional development.
In terms of career growth, Hannaford offers internal advancement paths, allowing employees to move up the career ladder. The company also provides professional development programs, which include training and mentorship opportunities, to help employees enhance their skills and knowledge. Some of the key benefits and career growth opportunities include:
- Competitive base and incentive pay
- 401(k) Savings and Investment Plan with company match
- Comprehensive health benefits, including medical coverage and savings on prescription drugs
- Vacation, holiday, sick, and various leave types
- Educational benefits, including scholarships and tuition reimbursement programs
With a strong commitment to diversity, equity, and inclusion, Hannaford has achieved a perfect score of 100% on the Human Rights Campaign’s Corporate Equality Index for the past 12 years. The company’s Certified Diverse Supplier Program and various Business Resource Groups (BRGs) also demonstrate its dedication to creating a welcoming and inclusive work environment, which can contribute to the Benefits, Career Growth, and Professional Development of its employees.
As you consider the Hannaford Customer Service Manager role, envision the opportunity to lead a talented team and contribute to the company’s longstanding commitment to customer satisfaction. With a rich history dating back to 1883, Hannaford has evolved into a respected regional supermarket chain, operating 152 stores across five states and generating over $3.5 billion in annual sales.
By joining the Hannaford leadership team, you’ll have the chance to drive initiatives that enhance the customer experience, leveraging your expertise and innovative mindset. Hannaford’s focus on talent development has consistently resulted in high employee retention, enabling you to grow alongside the organization and potentially explore career advancement opportunities within the Delhaize Group.
Embrace the challenge of overseeing front-end operations, empowering your associates, and ensuring exceptional service delivery. Hannaford’s dedication to local sourcing and sustainable practices further underscores its commitment to the communities it serves, making this an opportunity to make a meaningful impact.
