Customer Service Manager Vacancy at Hannaford: How to Apply
Hannaford Supermarkets, a leading retail and grocery industry player, is seeking a highly skilled Customer Service Manager to join its team in Williston, Vermont. With a rich history dating back to its roots as a fresh produce vendor in Portland, Maine, Hannaford Supermarkets prioritizes customer satisfaction and is committed to providing exceptional service to its customers. As a Job Hannaford opportunity, this role offers a competitive salary range of $49,400.00 to $67,496.00 annually, making it an attractive option for those looking to advance their career in customer service management at Hannaford Supermarkets.
As a Customer Service Manager at Hannaford Supermarkets, the successful candidate will play a critical role in ensuring that customers receive the highest level of service, driving sales growth and promoting a positive shopping experience. With a strong focus on customer service, this role is ideal for individuals who are passionate about delivering exceptional results and leading high-performing teams in the retail industry, particularly at Hannaford Supermarkets.
Key Takeaways
- The Customer Service Manager role is based in Williston, Vermont, at 78 Marshall Ave, and offers a salary range of $49,400.00 to $67,496.00 annually.
- Candidates must be at least 18 years old and possess a Certified Food Safety Manager accreditation within the first 90 days of employment to work at Hannaford Supermarkets.
- The position is classified as mid-senior level and part-time, with opportunities for overtime and professional growth in the retail and grocery industry at Hannaford.
- Referrals to the job listing may increase the chance of interviewing by 2 times for the Job Hannaford opportunity.
- Comprehensive health benefits, education benefits, and access to health and wellness options are available to employees at Hannaford Supermarkets.
- Hannaford Supermarkets offers a range of job opportunities in Maine, New Hampshire, Massachusetts, Vermont, and New York, including pharmacy roles.
- The company prioritizes customer satisfaction and is committed to providing exceptional service to its customers, making it an ideal employer for those passionate about customer service management at Hannaford Supermarkets.
About the Job Hannaford Customer Service Manager Position
The Customer Service Manager position at Hannaford is a key role in the retail industry, focusing on managing department operations and ensuring excellent customer service. This job vacancy requires a skilled individual who can lead by example, promoting a positive and inclusive work environment. As a Customer Service Manager, one will be responsible for making decisions that impact store associates, merchandise quality, and customer satisfaction.
In the retail industry, customer service is paramount, and Hannaford is no exception. The company has over 140 years of experience in the supermarket industry, showcasing its commitment to local markets and dedication to providing high-quality products and services. As a Customer Service Manager, one will be expected to maintain the highest level of customer service, ensuring that customers have a positive experience in the store.
Role Overview
The role of the Customer Service Manager involves managing retail operations, building associate and customer relations, and promoting a strong culture within the store. This includes ensuring that store conditions are consistently maintained at the highest level, managing department operations, and maintaining a positive and inclusive work environment.
Department Structure
The Customer Service Manager will be part of the store’s management team, working closely with other department managers to ensure that the store is running smoothly and efficiently. This includes collaborating with colleagues to achieve sales goals, managing inventory, and ensuring that customer service standards are met.
Location Details
The Customer Service Manager position is available in various locations, including Maine, New Hampshire, Massachusetts, Vermont, and New York. As a full-time position, the successful candidate will be expected to work a variety of shifts, including evenings and weekends, to ensure that the store is adequately staffed and customer service standards are met.
Hannaford Company Culture and Values
Hannaford Supermarkets prioritizes creating a positive work environment, which is reflected in its company culture and values. The organization strives to support local communities and promote sustainable practices, demonstrating its commitment to being a responsible business. By joining Hannaford, employees become part of a team that prioritizes community involvement and environmental responsibility.
Hannaford’s dedication to diversity and inclusion is evident in its various initiatives. Some notable examples include:
- Maintaining a perfect score of 100% on the Human Rights Campaign’s Corporate Equality Index for the past 12 years
- Celebrating cultural and awareness months, such as National Hispanic Heritage Month
- Recognizing disabled veterans through the DAV Patriot Employer designation
- Supporting diverse supplier relationships through the Certified Diverse Supplier Program
These efforts demonstrate Hannaford’s commitment to fostering an inclusive environment, both within the organization and in the communities it serves. As a result, Hannaford Supermarkets has become a leader in promoting company culture and values that prioritize diversity, equity, and inclusion.
Hannaford’s Business Resource Groups (BRGs) focus on various demographics, ensuring diverse representation and support within the organization. This commitment to diversity and inclusion is a key aspect of Hannaford’s values and company culture.
By embracing these values, Hannaford Supermarkets creates a positive and supportive work environment, which in turn benefits its customers and the wider community. As a result, Hannaford has established itself as a leader in the retail industry, known for its strong company culture and commitment to making a positive impact.
Essential Responsibilities and Duties
The Customer Service Manager plays a vital role in ensuring the smooth operation of the store. This involves Team Leadership skills to supervise and direct others, as well as Operational Management to oversee daily tasks and activities. A key aspect of this role is to foster a positive and inclusive environment, where customers feel valued and supported.
The Customer Service Manager is responsible for developing product knowledge, maintaining accurate records, and ensuring compliance with company policies and procedures. This includes managing customer online orders efficiently, supervising the performance of Hannaford to Go associates, and gathering and pushing shopping carts to designated areas. The role also requires strong communication skills, with the ability to work effectively in a team environment and provide excellent customer service.
Key Responsibilities
- Leading and directing others to achieve store goals and objectives
- Developing and maintaining product knowledge to provide excellent customer service
- Managing department operations, including supervising staff and overseeing daily tasks
- Maintaining accurate records and ensuring compliance with company policies and procedures
In terms of Customer Service Standards, the Customer Service Manager is expected to ensure that customers receive a high level of service, including prompt and efficient handling of customer transactions, such as cash, checks, and electronic payments. The role also involves checking customer IDs and observing compliance with store policy for transactions involving alcohol and tobacco.
| Responsibility | Description |
|---|---|
| Team Leadership | Supervising and directing staff to achieve store goals and objectives |
| Operational Management | Overseeing daily tasks and activities, including managing customer online orders and supervising staff |
| Customer Service Standards | Ensuring prompt and efficient handling of customer transactions, including cash, checks, and electronic payments |
Required Qualifications and Experience
To be considered for the Customer Service Manager position at Hannaford, candidates must meet specific Job Requirements, including department manager or equivalent Experience. A college degree or equivalent is preferred, and the candidate must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization.
The ideal candidate will have excellent interpersonal and communication skills, with the ability to lead and direct others. Key Qualifications for the role include:
- Department manager or equivalent experience
- Excellent interpersonal and communication skills
- Ability to lead and direct others
- College degree or equivalent
- Accreditation by the National Registry of Food Safety Professionals or similar accrediting organization
In terms of Experience, the candidate should have a proven track record of providing excellent customer service and leading a team. The ability to maintain solid communication across the department and store operations is also essential. By meeting these Job Requirements and having the necessary Qualifications and Experience, candidates can succeed as a Customer Service Manager at Hannaford.
| Requirement | Description |
|---|---|
| Age | Must be at least 18 years old |
| Accreditation | Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization |
| Experience | Department manager or equivalent experience |
Compensation Package and Benefits
Hannaford Supermarkets offers a competitive Compensation Package to its employees, including a Salary Range of $18.95 to $27.25 per hour for the Customer Service Manager position. This comprehensive package is designed to attract and retain top talent in the retail industry.
The company provides a range of Benefits, including healthcare benefits, to support the well-being and career development of its employees. Some of the key benefits include:
- Comprehensive health benefits, covering medical, dental, vision, and life insurance
- 401(k) Savings and Investment Plan with company match
- Disability insurance and Health Care Reimbursement Accounts
- Paid time off, including vacation, holidays, sick leave, and family-related leaves
In addition to these Benefits, Hannaford Supermarkets also offers education benefits, including scholarships and tuition reimbursement programs, to support the career development of its employees. The company’s competitive Compensation Package and Benefits are designed to provide a positive work-life balance and support the overall well-being of its employees.
| Benefit | Description |
|---|---|
| Healthcare Benefits | Comprehensive health benefits, covering medical, dental, vision, and life insurance |
| 401(k) Savings and Investment Plan | Company match offered |
| Disability Insurance | Designed to save employees money on health-related expenses |
Overall, Hannaford Supermarkets’ Compensation Package and Benefits are designed to provide a supportive and rewarding work environment for its employees, with a focus on attracting and retaining top talent in the retail industry.
Application Process and Next Steps
To apply for the Customer Service Manager position, candidates must submit their application through the company’s website. The Application Process typically begins with an online submission of the candidate’s resume and cover letter. It is essential to tailor these documents to the specific requirements of the job, highlighting relevant experience and skills.
Once the application is received, it will be reviewed, and candidates will be notified of the next steps in the Job Application process. This may include an initial phone screening or an invitation to participate in the Interview Process. To prepare for the interview, candidates should research the company and practice responding to common interview questions.
Required Documents
- Resume
- Cover letter
- References (upon request)
The Selection Timeline may vary depending on the number of applicants and the speed of the hiring process. Candidates can expect to receive updates on the status of their application throughout the process. By understanding the Application Process and preparing for the Interview Process, candidates can increase their chances of success and demonstrate their enthusiasm for the Customer Service Manager role.
As the customer service manager at Hannaford Supermarkets, you’ll have the opportunity to be a part of a company with a rich history, strong values, and a deep commitment to the communities it serves. Founded in 1883, Hannaford operates over 180 stores across the Northeast, employing more than 26,000 associates and donating millions of pounds of food annually to local food pantries and banks.
Hannaford’s dedication to sustainability and community involvement is unparalleled. The company has earned top scores for LGBTQ+ workplace equality, donated millions to local non-profits, and is working towards achieving net-zero carbon emissions by 2040. By joining the Hannaford team, you’ll not only contribute to the success of the Customer Service Manager role, but also play a vital part in the company’s ongoing efforts to support the career opportunities and well-being of the communities it serves.
